Our Response to COVID19
The Catalpa Health team continues to make decisions regarding face-to-face visits with guidance and recommendations from the CDC, Wisconsin Department of Health Services, and our professional organizations and associations. If there are changes to this based on your personal treatment plan, your provider or a Catalpa team member will communicate this with you directly.
For any questions or concerns, please contact us at 920.750.7000.
We are here for you, every step of the way!
Question & Answers
Q: Can I still reach my psychiatrist for medication refills?
Yes! Catalpa’s entire staff of prescribers and nurses are available to respond. You can contact providers in two ways:
- Login though your existing MyThedaCare account
- Contact us directly at 920.750.7000 and one of our team members will assist you
Federal law still dictates that we can only prescribe certain medications 30 days at a time, so please note that we are still required to follow these guidelines and are monitoring closely in the event of any changes.
CLINIC UPDATES | MARCH – JULY 2020
There is currently no set date to resume in-person services at this time at our physical locations. We will continue to monitor and assess the situation using the guidelines indicated above. If you are receiving care at our Appleton clinic locations, face-to-face services will not resume in the 442 and 444 N. Westhill Blvd. locations. These clinic spaces will officially move to one new location, 4635 W. College Avenue, as of Monday, August 3, 2020. While we’re eager to visit with you in this new space, please continue to schedule and plan for telehealth visits until changes are communicated by your provider or another Catalpa team member.
Please note: a letter was mailed with this information to all Catalpa clients the week of July 1, 2020. To view a copy of the note in its entirety, please click the preferred translated version below:
With the slow re-opening of our community, we want to remind everyone that all Catalpa Health physical clinic locations remain closed until further notice.
We are still open and operating effectively for appointments through telehealth services. The Catalpa Health team continues to evaluate clinics reopening based on medical guidance on what is safe for all the kids and families we serve, our community and our team members.
Please call our Catalpa Access Line at 920.750.7000 to schedule an appointment or to learn more. We are available and ready to help you every step of the way during this time of uncertainty.
Be well and stay safe,
The Catalpa Team
With the extension of Wisconsin’s Safer at Home order, all of Catalpa’s physical clinic locations will remain closed until Tuesday, May 26.
In the meantime, however, all therapy and psychiatry services for both current and new patients are being offered safely and effectively via telehealth. Please call our Catalpa Access Line at 920.750.7000 to schedule an appointment or to learn more.
Most importantly, know that we are available and ready to help you every step of the way during this time of uncertainty.
Be well and stay safe,
The Catalpa Team
TELEHEALTH VISITS NOW OFFERED
We are offering telehealth appointments via Video web chat or Phone.
A Catalpa team member will be calling you a few days before your scheduled visit to ask whether you want a video chat or a phone call. You do not have to call us to tell us, unless your preference changes.
We appreciate your patience as we have set this up.
If you have a previously scheduled appointment, your appointment will happen at the scheduled time
Steps for a Video Visit (at least 15 min before the appointment time):
- Use your computer, tablet, smartphone or other device that is equipped with a camera and microphone (usually these are built into the device).
- Use Chrome, Firefox, or Safari browsers
- Go to Catalpahealth.org
- Click “Our Providers” at the top
- Scroll down and Click on your provider’s picture
- Scroll down and Click “Start a telemedicine call with (provider)” inside the white box
- On the Doxy.me site that pops up, enter the client’s name and click “Check-in”
- You are now in a virtual waiting room and waiting for the provider to finish with their last patient and accept your video chat to start
Click here for a step-by-step video of how this process works!
If you have technical difficulties, don’t worry. Your provider will call you instead as a backup at your preferred phone number
If we have not connected after 15 minutes past your scheduled time, please call our main number for help: 920.750.7000.
IMPORTANT: In order for a video chat to work, your device must allow the browser you use to have access to your camera and microphone. Usually a pop up window will ask you to allow this, but on some devices you have to activate settings another way. This can take time to figure out. Please try out the steps above a few hours or a day before your visit (stopping before you actually check the client in).
Steps for a Phone Visit:
- If you do not have a device to do a video chat, or you would prefer a phone call instead, that is acceptable for most visits.
- Your provider will call your preferred number on file at the scheduled visit time. This may come from a “Blocked” or “Unknown” number. So please pick up at the visit time.
If you are already a client and wish to schedule a new appointment:
Call our Catalpa Access Line – 920.750.7000
If you are a new family to Catalpa:
Call our Catalpa Access Line – 920.750.7000 and ask for an initial assessment appointment.
Governor Evers has issued a “safer in place” ruling that requires that we will keep our clinics closed until April 24, unless that order is changed by him.
For the safety of our patients and families, our team, and our community, we will continue to remain closed for face-to-face visits until April 24th.
Until April 24th, we are continuing to offer telephone-based services for follow up therapy and psychiatry appointments, and we are exploring the use of video to enhance telephone services as well. (Click here to read our “Informed Consent for Telehealth Sessions” for more details about how this will work.)
If you have an appointment scheduled for any mental health service prior to April 24th, you can expect to receive a call to discuss options related to your continued care and how we can best meet your needs.
If you have not heard regarding an appointment within 48 hours of the appointment, please call us at (920) 750-7000.
Most importantly, know that our team is available and committed to your mental health and wellness during this time of uncertainty. We welcome you to contact your provider as needed through MyThedaCare.org or by calling (920) 750-7000.
The Catalpa Team
Original post — 3/16/20
We have determined that the best way to balance the needs of our patients while protecting community health and helping to flatten the COVID-19 transmission curve is to provide services to our patients over the phone. We will close our physical clinic locations effective at the end of day today (Monday, 3/16), and we have begun the process of contacting families. We expect that we’ll open on April 6, but we will keep you informed as the situation continues to evolve rapidly. You can also find updates on the Catalpa Health Facebook page and here on this page.
If you have a MyThedaCare account, you can utilize this to communicate with your Catalpa provider. This is the BEST way to connect with your provider.
You also can reach our call center at (920) 750-7000. Please understand that due to anticipated high call volumes you might have to leave a message. We will respond to your need in the most appropriate way as quickly as we can.
Please note that in order to have our team members work from home, they may be using phone equipment that does not have all of the built-in security standards as the equipment in our office. This adds a slight privacy risk for these interactions. If you do not want to take this risk, please let us know. We will honor that preference, but ask you to realize it may impact who and how quickly we can respond to your need. Please note that calls from us will be coming from a blocked phone number.
In an emergency, please contact 911 or your county crisis hotline.
We value you and your family, and we ask for your patience and partnership as we work together to serve you during this unprecedented situation.
The Catalpa Team