How Catalpa services are currently impacted by the COVID-19 pandemic, plus up-to-date Questions and Answers:
Note: You’ll find the forms you need for telephone or video therapy here.
New post — 3/25/2020 (scroll down for Q&A)
Governor Evers has issued a “safer in place” ruling that requires that we will keep our clinics closed until April 24, unless that order is changed by him.
For the safety of our patients and families, our team, and our community, we will continue to remain closed for face-to-face visits until April 24th.
Until April 24th, we are continuing to offer telephone-based services for follow up therapy and psychiatry appointments, and we are exploring the use of video to enhance telephone services as well. (Click here to read our “Informed Consent for Telehealth Sessions” for more details about how this will work.)
If you have an appointment scheduled for any mental health service prior to April 24th, you can expect to receive a call to discuss options related to your continued care and how we can best meet your needs.
If you have not heard regarding an appointment within 48 hours of the appointment, please call us at (920) 750-7000.
Most importantly, know that our team is available and committed to your mental health and wellness during this time of uncertainty. We welcome you to contact your provider as needed through MyThedaCare.org or by calling (920) 750-7000.
Be well,
The Catalpa Team
______________
Original post — 3/16/20
Catalpa Families,
We have determined that the best way to balance the needs of our patients while protecting community health and helping to flatten the COVID-19 transmission curve is to provide services to our patients over the phone. We will close our physical clinic locations effective at the end of day today (Monday, 3/16), and we have begun the process of contacting families. We expect that we’ll open on April 6, but we will keep you informed as the situation continues to evolve rapidly. You can also find updates on the Catalpa Health Facebook page and here on this page.
If you have a MyThedaCare account, you can utilize this to communicate with your Catalpa provider. This is the BEST way to connect with your provider.
You also can reach our call center at (920) 750-7000. Please understand that due to anticipated high call volumes you might have to leave a message. We will respond to your need in the most appropriate way as quickly as we can.
Please note that in order to have our team members work from home, they may be using phone equipment that does not have all of the built-in security standards as the equipment in our office. This adds a slight privacy risk for these interactions. If you do not want to take this risk, please let us know. We will honor that preference, but ask you to realize it may impact who and how quickly we can respond to your need. Please note that calls from us will be coming from a blocked phone number.
In an emergency, please contact 911 or your county crisis hotline.
We value you and your family, and we ask for your patience and partnership as we work together to serve you during this unprecedented situation.
Be well,
The Catalpa Team
3/16/2020
Questions and Answers
Q: What does it mean if I have a regularly scheduled appointment between now and April 6?
We continue to work through what the process looks like to provide you the best possible care remotely. We are awaiting guidance from the Wisconsin Department of Health Services on how to do telehealth visits for your already scheduled appointments. You can expect a call from your provider to discuss options for meeting via telephone (if an option based on your individual needs), rescheduling or canceling until your next in-person appointment. Please stay tuned to our Facebook page and/or this webpage for additional updates once we receive them. (posted 3/17/20)
Q: Can I still reach my psychiatrist for medication refills?
Yes! Catalpa’s entire staff of prescribers and nurses are available to respond. You can contact providers in two ways:
1) Login through your existing MyThedaCare account. This is the quickest way to access your provider.
2) Contact our main office number at 920.750.7000 to be connected with your provider. We are anticipating higher than usual call volumes, so know that if you are calling in you may be required to leave a message. We’ll get back to you as quickly as possible.
Federal law still dictates that we can only prescribe certain medications 30 days at a time, so please note that we are still required to follow these guidelines and are monitoring closely in the event of any changes. (posted 3/17/20)
Note: We’ll continue to post Q&A here and on our Facebook page, so please check back occasionally to see what’s new.
Phone contact information for Appleton, Oshkosh and Waupaca
Phone: 920.750.7000 (Catalpa Access Line – 8 am-4:30 pm, Monday-Friday)
Toll Free: 877.235.9777
Fax Numbers:
444 Westhill 920.882.5495
442 Westhill 920.882.5385
Med Records 920.882.0857
Call Center 920.882.5484
Nursing 920.882.0225
Pre-Authorization 920.364.2451
Oshkosh Clinic 920.651.0272
Waupaca Clinic 715.258.0995
Billing/Payment Questions: 920.750.7000. Press 2 if the date of service was before Feb. 1, 2020. Press 3 if the date of service was after Jan. 31, 2020.
Hours: 8:30 am-4:30 pm (Central time)
Medication Refills: 920.750.7013 (available to leave a message 24/7) — Please speak slowly and clearly, with this information: your name and relationship to the client, spelling of the child’s first and last name, date of birth, doctor’s name, medication with current dosage, and name of the pharmacy where you would like the prescription renewal sent.
Online Payments: To make an online payment, click here.
Three Appleton locations
Two of our Appleton offices are near each other on North Westhill Blvd. In most cases, your initial appointment will be in one of these buildings:
Our Access Center is at 442 N. Westhill Blvd, just east of Westhill. It has a green stripe around the building and a round leaf sign over the entrance door.
Hours:
Monday: 7:30 am – 6:15 pm
Tuesday: 7:30 am – 5:15 pm
Wednesday: 7:30 am – 5:15 pm
Thursday: 7:30 am – 5:15 pm
Friday: 7:30 am – 3 pm
Our Treatment Center is at 444 N. Westhill Blvd (drive past the Access Center to the building parallel to Westhill). It has a red stripe around the building and a round sun sign over the entrance door.
Hours:
Monday: 7:30 am – 7 pm
Tuesday: 7:30 am – 6 pm
Wednesday: 7:30 – 5:30 pm
Thursday: 7:30 am – 6:45 pm
Friday: 7:30 am – 4:30 pm
Our Casaloma Campus is our third Appleton location:
Casaloma Campus (just south of Fox Cities Stadium)
1920 N. Casaloma Dr.
Appleton, WI 54913
To view a map of all three Appleton locations, click here.
Our Oshkosh location
540 N. Koeller St. (just east of I-41, south of the Dairy Queen)
Oshkosh, WI 54902
Oshkosh office hours:
Monday: 7:30 am – 6 pm
Tuesday: 7:30 am – 6:15 pm
Wednesday: 7:30 am – 6 pm
Thursday: 8 am – 4:30 pm
Friday: 8:15 am – 2 pm
Our Waupaca location
815 W. Fulton St, Suite 6 (in the Waupaca Woods Mall)
Waupaca, WI 54981
Waupaca clinic hours:
Monday: 8:15 am – 4:15 pm
Tuesday: 8:15 am – 5:15 pm
Wednesday: 8:15 am – 4:15 pm
Thursday: 8:15 am – 4:15 pm
Friday: 8:15 am – 12:15 pm
For a map of our Waupaca location, click here.