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Connecting with Catalpa

If you are in an emergency situation, call 911.


To make an online payment, click here.


For general questions about Catalpa Health services:

Call our Catalpa Access Line — 920.750.7000: Monday-Friday – 8 am-4:30 pm


To set up an initial appointment for your child:

Call our Catalpa Access Line — 920.750.7000: Monday-Friday – 8 am-4:30 pm, and ask for an Initial Assessment Appointment.


For Medication or Psychiatry:

The quickest, easiest way to communicate with your child’s Catalpa psychiatrist or advanced practice nurse prescriber (APNP) in non-emergency situations is through the online tool called MyThedaCare. It’s available to any Catalpa family – whether your regular medical care comes from ThedaCare, Ascension, Aurora, or another group.

It’s simple:

  • Go to
  • If you (the parent or guardian) are already signed up, log in and follow directions.
  • If you (the parent or guardian) are a new user, click on “Sign Up Now,” and follow directions.
  • Then, stop by the front desk of any Catalpa clinic to sign a proxy consent form on behalf of your child. That completes your registration, and allows you to use MyThedaCare.


Medical Records

To request copies of medical records or to permit another person to participate in your child’s care, please complete and return our Medical Records Request and Release Form.

For other questions, call our direct Medical Records line: 920.750.7033.


For Insurance Pre-Authorization Questions:

For general pre-authorization questions, call 920.750.7075. If it’s after hours, you may leave a voice message and someone will return your call as soon as possible.


For Catalpa care concerns or compliments

Contact Kristie Marx, our Client Relations Specialist, at 920.750.7094


To connect by fax:

444 Westhill    920.882.5495
442 Westhill    920.882.5385
Med Records  920.882.0857
Call Center      920.882.5484
Nursing            920.882.0225
Pre-Authorization   920.364.2451
Oshkosh Clinic       920.651.0272
Waupaca Clinic      715.258.0995


Billing and Payment Questions:

If you have questions regarding missing or incorrect billing statements, payment questions or payment plans, please call the Catalpa Access Line:  920.750.7000 (between 8:30 and 4:30 Central time).  Then press 2 if the date of service was before Feb. 1, 2020. Press 3 if the date of service was after Jan. 31, 2020. 


To request Catalpa Health brochures, a speaker, or an office tour:

Contact Kristie Marx, our Community Liaison, at 920.750.7034 or


To explore sponsorship or financial gifting opportunities:

Contact Trina Doxtator, our Director of Development, at 920.702.6789 or


For Catalpa career opportunities:

Click here or contact Kenny Miller, our Human Resources Manager, at 920.750.7000.


If you are a member of the media:

Contact Holly Rutter, Marketing Communications Specialist, or 920.831.6804.