Make a secure online payment for a Catalpa Health bill using MyChart (MyThedaCare)*
Make a secure online payment for a Catalpa Health bill.**
Update Your Insurance
Notify Catalpa Health of a new change to your insurance coverage.
* MyChart Payments: Payments can be made through the guarantor’s MyChart account. Otherwise, a payment can be made with “Pay as Guest
**InstaMed Payments: Payments will be made under a guest account unless you create an account.
Billing or Payment Questions?
Catalpa Cares Financial Assistance Program:
We believe every family should have access to quality care. Catalpa Health contracts with most major health insurers. Before you start services with us, it’s important to understand your health insurance coverage. Call the number on the back of your insurance card to verify Catalpa Health’s in-network status, along with mental health benefits and telehealth coverage.
Catalpa does not have contracts with the insurances below and therefore cannot provide services. Please call the number on the back of your health insurance card and request a provider that is contracted. Note, this is not exhaustive, you should always contact your health insurance to confirm you will be receiving services from a network provider.
- Beacon/Value Options
- Community Connect
- Dean Health
- Group Health
- Co-Op Medicaid
- Lakeland Care
- Prevea 360
- Quartz Medicaid
- Unity Medicaid
Please note: If we do not contract with your specific insurance provider, we will work with you to ensure your child receives the right care at the right time. Please call us at (920) 750-7000 to discuss payment options.
Employee Assistance Program (EAP)
Some employers offer an Employee Assistance Program (EAP) which may cover the costs of some visits. After working with your HR department, contact our Insurance Verification Team at 920-750-7075 to have the EAP authorization applied. Please note that once the EAP authorization has expired, Catalpa will bill the insurances on file. It is your responsibility to notify Catalpa Health of insurance coverages and/or additional authorizations. If we do not have insurance information, or if there is no active insurance, all future visits will be billed as Self-Pay.
No Surprises Act Billing (NSA) and Good Faith Estimates (GFE):
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible. Please click here to find out more information about your rights and protections against surprise medical bills.
As of 01/01/2022, health care facilities are required by law to give uninsured and self-pay clients a Good Faith Estimate (GFE) of costs for services when scheduling care or when a patient requests an estimate. The good faith estimate isn’t a bill. When an uninsured (or self-pay) individual is billed for items or services where the total billed charges for a provider or facility are $400 or more above the total expected charges in the good faith estimate, they may request to dispute the amount. To read more about Good Faith Estimates, click here.