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FAQs

How do I get my child started with Catalpa?

Please call (920) 750-7000 to complete the required forms and schedule your intake appointment.

Why does my child need to complete an intake appointment?

Our intake specialists are licensed providers that provide billed diagnostic assessments and recommend care plans after the initial intake appointment. This provides a foundation for our intake specialists to recommend the next steps in the care plan, which may include referral to Catalpa programs or referral to a community partner. This is an important step to ensure kids and teens are placed in the right care program as soon as possible.

Note: Intake appointments are billable, and the appointment cost will be charged to the payment method provided during the intake process (insurance, copay, self-pay, etc.)

How do I access MyChart for my child?

MyThedaCare provides quick and easy access to health information and allows you to update appointments, view appointment information and refill medication right from you phone or other compatible device.

To access MyChart through the app:

  1. Download the MyChart app
  2. Click ‘Sign Up’
    • If you were provided an access code, enter the access code and complete the rest of the form.
    • If you were not provided an access code, click NO ACTIVATION CODE and complete the rest of the form.
  3. Once you have created your account (parent or guardian account) you must ask for proxy access to your child’s account.

To access MyChart through an internet browser on a computer or other device:

  1. Go to my.thedacare.org and…
  2. Click Sign up Now under New User
    • If you were provided an access code, enter the access code and complete the rest of the form.
    • If you were not provided an access code, click NO ACTIVATION CODE on the right side of the screen and complete the rest of the form.
  3. Once you have created your account (parent or guardian account) you must ask for proxy access to your child’s account.